Refund and Returns Policy

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.genvixa.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return process within 30 days of the purchase date.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods, custom-made products, and items marked as final sale. We reserve the right to determine return eligibility on a case-by-case basis.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund within the specified timeframe, please check your bank account again and contact your credit card company, as processing times may vary. If the issue persists, contact us at [email protected] or +1(806)737-9486.

Exchanges

We only exchange items if they are defective or damaged upon receipt. To request an exchange, contact us within 14 days of delivery with details and supporting evidence. You may be required to return the original item at your expense.

User Responsibilities

You are responsible for ensuring the accuracy of your order, including product selection, quantity, and shipping address. We are not liable for errors caused by incorrect information provided by you. You must also comply with all applicable laws and regulations regarding your purchases.

Website Rules

All transactions on https://www.genvixa.store are subject to our Terms of Service. We prohibit fraudulent activities, unauthorized use, and any actions that disrupt the website’s functionality. Violations may result in account suspension or legal action.

Legal Disclaimers

This policy is provided for informational purposes and does not constitute legal advice. We reserve the right to modify this policy at any time without prior notice. Continued use of the website constitutes acceptance of any changes. For questions, contact us at [email protected], +1(806)737-9486, or .