Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.genvixa.store. By making a purchase, you agree to comply with this policy. Please read it carefully before proceeding with any transaction.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your product. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made products
• Perishable goods
• Digital downloads or software
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, contact our customer service team via email at [email protected] or by phone at +1 (216) 237-8271. Provide your order details and reason for the return. We will guide you through the next steps.

Shipping and Handling

You are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service and retaining the shipping receipt until your refund is processed.

Refund Processing

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. The timing of the refund appearing in your account may vary depending on your financial institution.

Partial Refunds

Partial refunds may be issued in the following cases:

• Items returned with signs of use or damage
• Missing accessories or original packaging
• Items not returned in their original condition

Exchanges

We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] within 30 days of delivery. You may be required to provide photographic evidence of the defect or damage.

Customer Responsibilities

You are responsible for ensuring that return items are securely packaged to prevent damage during transit. We are not liable for any loss or damage that occurs during return shipping. It is your duty to comply with all terms outlined in this policy to be eligible for a refund or exchange.

Contact Information

If you have any questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (216) 237-8271
• Address: 6928 Northwest Pine Avenue, Cleveland, Ohio 44173, United States

Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for updates.

Legal Disclaimer

This policy is provided for informational purposes and does not constitute legal advice. We make no warranties, express or implied, regarding the accuracy or completeness of this information. Your statutory rights are not affected.